Note: This article does not apply to the Materia Medica Monthly subscription, which does not have a refund policy. Please see "How do I cancel my subscription?" for more information on this.
Question:
What is the cancellation policy for your programs? Can I get a refund?
Answer:
Within the first 30 days ~
We offer a 30 day money back guarantee, no strings attached! This gives you the option to go over the materials and see if the program is really a good fit for you.
If you wish to cancel your program please contact our support team 48 hours prior so that we can process your request in time to stop the next payment from going through.
If we do not receive a cancellation request within the first 30 days (starting from the first day of purchase) then we will not issue a refund for your initial payment or any other payment.
**Please note that the office is open Monday through Friday from 10 AM - 4 PM PST, and is closed on weekends and federal holidays.**
Outside of the 30 days policy ~
If you are on a payment plan and choose to step out of the program after the 30 days then we will cancel all future payments, but no refunds can be issued after the given 30 day window.
If you have an ongoing payment plan for a program, but find yourself in a difficult financial situation and need a little more time then we can offer the option to pause your payment plan. We can do this for a maximum of up to three months. To find out more about this please see: Can I cancel or pause my payment plan?
Please note the terms and conditions that were agreed upon on the enrollment form with your first payment as of 2020:
- Refund and Payment Policy
9.1 From the first day of enrollment, students have 30 days to request a refund. All payment plans will remain active unless a cancellation request occurs within the first 30 days. We will not issue refunds after the 30-day period is complete. For example; if a student enrolls on March 1st, they must submit their request to cancel by March 30th. If they request a refund on day 31, they will not be entitled to a refund. Students enrolled with a payment plan are responsible for paying for the course in full after the 30-day refund policy is complete. Absolutely no refunds will be given after a 2nd payment is authorized on monthly or annual plans. If a student downloads a certificate of completion, they forgo eligibility to the 30 day refund policy. We only process account adjustments/refunds Monday - Friday: 8 - 4 pm PST. If a payment is scheduled for a weekend date or holiday, students must contact support@evolutionaryherbalism.com at least 2 days in advance to request a refund and cancel a payment plan. Students are only eligible for this refund policy one time per program. If a student has already utilized a refund and registers in the future for the same program, they forego their right to a refund.
9.2) If a program is purchased through the Evolutionary Herbalism App, our 30 day refund policy is no longer applicable. All payments will be processed outside the Evolutionary Herbalism Company and in doing so, it is out of our control to adjust accounts or issue refunds. The student will be bound to the terms and conditions of IOS and Android providers. For questions about refund eligibility please reach out to Apple or Google Play.
9.3) If any part of the program you have registered for is downloaded within the 30-day refund policy you will forego your right to a refund. This includes any audio downloads, transcripts, PDFs, notes, and any other downloadable content. If you download a portion of the program you will be responsible for completing your payments in full for the program and we reserve the right to continue to bill for the program.
9.4) Students are eligible to request a one-time pause for up to three months should a financial difficulty occur while committed to a payment plan in the following programs: Alchemical Herbalism, Vitalist Herbal Practitioner Program, Astro-Herbalism, and Elemental Herbalism. In the event of suspension, it is the student’s responsibility to contact support@evolutionaryherbalsim.com one week before the upcoming scheduled payment is due to make the request. A member from our support team and the student will determine and agree to a new start date. An automated email will notify the student one week prior to the scheduled new start date. Refunds will not be issued without adequate notice and will not be issued once the payment takes place. If the 90 days is overdrawn, a re-activation fee will be applied upon the renewal of a suspended payment plan. The reactivation fee is $50.00 for Alchemical Herbalism and the Vitalist Herbal Practitioner Program, and $25.00 for Astro Herbalism, and Elemental Herbalism. We do not offer suspensions for Materia Medica Monthly or Botanical Constellations. If you would like to get back into Botanical Constellations you will need to back pay previous unpaid months in order to stay current and continue to receive your monthly issues.
9.5) In the event of a declined or failed payment, the School of Evolutionary Herbalism automates multiple attempts to collect the failed payment. If a payment plan fails, our system will automatically attempt to run that same failed payment every 2 days for 14 days, and if one of the following automated payments is authorized and paid successfully, we will not issue refunds. If a failed or declined payment is not cleared within 10 days, the School of Evolutionary Herbalism reserves the right to cancel the student’s enrollment and remove student access to their course. Upon cancellation, the student is obliged to contact our team to resolve the failed payment plan. If the failed payment is not resolved within 90 days, a re-activation fee will be applied upon return. It is the student’s responsibility to contact our support team with their request to pause or cancel payments prior to the scheduled payment date.
9.6) In the event that a student wishes to pay off a payment plan in full, the student may contact our support team and make one full payment that equals the total balance remaining from the original payment plan they registered with.
9.7) If a student wishes to switch a payment plan, they are eligible to switch plans within 30 days of their first purchase date. After 30 days, the student will be locked into that payment plan and total payment amount that they originally signed up with.
9.8) Transference from one program to another is only possible between Alchemical Herbalism and the Vitalist Herbal Practitioner Program and must be done within the first 30 days of enrollment.
9.9) In order to use this website, a user must first complete this registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest or purchased. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
In the course of operating the Websites and/or interacting with you, we will collect (and/or receive) the following types of personal data:
- Personal Information: When you sign up to receive any of our newsletters, respond to a survey, register for an event or class, or purchase any product or service, you may be required to provide us with personal information about yourself, such as your name, address, email address, and phone number. You may also offer or provide a comment, photo, image, or video while interacting with this site. All information we collect and/or receive under this section is collectively called “Personal Information.”
- Order Information: When you place an Order, you must provide us with certain information about the products and services you are seeking to purchase. Such information is collectively called the “Order Information.”
- Billing Information: When you wish to purchase a product or service, you will be required to provide certain information in addition to the Personal Information and Order Information noted above. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information” and will be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use. Our primary third-party processor is Ontraport Payments. See their privacy policy here. We also use PayPal on occasion. Their privacy policy can be viewed here.